About Us Castle Forbes Collection Limited is the international trading company for Castle Forbes perfumery and gift products. Established in 1996 in the United Kingdom and with a management team with over 30 years in the fragrance industry, we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at castleforbes@aol.com. Castle Forbes, Christmas at the Castle and The Forbes Collection are registered trademarks.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, click on any items that you wish to buy and put them into the shopping basket. If you want to change your order, click on Basket and remove or edit the products concerned. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept debit and credit card payment. All prices in this catalogue are in UK sterling (£). If you are shopping from outside of the UK, place your order and your card company will convert the transaction to your normal account currency, or to purchase in US$ click here. We gladly accept Visa, Mastercard, JCB, Solo and Switch. All credit card refunds will be placed on the card used for the original purchase. Allow 1-2 billings for the credit to appear on your statement.

Delivery Charges United Kingdom : Orders of £50 or under : £5 Orders of £50 to £100 : £7.50 Orders over £100 in value : No delivery charge USA and Canada : Orders of £50 or under : £5 Orders of £50 to £100 : £10 Orders over £100 in value : 10% of Order Value Europe & Rest of World : Orders of £50 or under : £7 Europe; $10 Rest of World Orders of £50 to £100 : £15 Europe; £20 Rest of World Orders over £100 in value : 10% of Order Value

Delivery Schedule We make every effort to ship orders as soon as possible. Delays occasionally occur when an item is out of stock. If your order will be delayed by more than 14 days, we shall contact you to confirm that you still like to receive the shipment. Please be sure to provide your daytime telephone number and code when placing an order.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Your complete satisfaction is our number one aim. If you are not 100% satisfied with our products within 10 days of receipt, call or e-mail us. We shall provide you with a replacement or refund your money, whichever you prefer. If the return is a result of our error, return shipping charges will be refunded.

Reaching Us If you need to reach us, please email us on castleforbes@aol.com. Alternatively, you can call our service teams at United Kingdom and International Sales Headquarters: Tel +44 (0)1483 730944, fax +44 (0)1483 730945, or write to Castle Forbes Collection Ltd Mayford Centre Smarts Heath Road Woking Surrey GU22 0PP United Kingdom USA Service: Tel (201) 438 2250 (International +1 201 438 2250), fax (201) 438 5353 , toll free 1 800 353 6462 or write to RSS Enterprises Inc 80 Triangle Boulevard Carlstadt New Jersey 07072 Italian Service: Tel (+39) 02 76009950, fax (+39) 02 76009407, or write to Cale S.r.l. Via Pietro Verri 1 20121 Milan German Service: Tel (+49) 040 6528510, fax (+49) 040 6528610, or write to Noblesse Luxury Goods Looft 3 22043 Hamburg

Privacy Policy Castle Forbes do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.